Once completed, the tool will try and recover/fix outlook. You will be asked the above question, if you choose no the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network etc. Once selected, choose the option best suited for your situation, in my case the above was chosen. Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Again the tool was run, here are the steps: Upon running this tool it identified that i was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that outlook failed to start after working fine the previous day. The result was endless credentials boxes being presented. As a test I didn’t patch one of my newly installed office 2013 installations and attempted to setup a profile for a mailbox hosted on Office 365. ![]() Microsoft have this great tool that assists with issues on Office 365. O365, Office 365, Office 365 - Microsoft Support and Recover Assistant Tool
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